Privacy Policy

1. Introduction

Answr (“we,” “our,” or “us”) operates the getanswr.ai website and the Answr AI receptionist platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and business details you provide during registration.
• Call data: phone numbers, call recordings, transcripts, and metadata related to calls handled by the AI receptionist.
• Integration data: when you connect third-party services (e.g., Google Calendar, Google Sheets), we access only the data required to provide the integration functionality you requested.
• Usage data: browser type, IP address, pages visited, and interactions with our platform.
• Payment information: billing details processed securely through our payment provider (Stripe).

3. How We Use Your Information

• Provide, operate, and maintain the AI receptionist service.
• Create and manage calendar events when callers book appointments (Google Calendar integration).
• Log call details to spreadsheets for your records (Google Sheets integration).
• Process payments and manage subscriptions.
• Send service-related communications.
• Improve and personalize the platform.
• Comply with legal obligations.

4. Google API Services

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only access Google user data that is necessary to provide the specific integration features you enable (calendar event creation and spreadsheet logging). We do not use Google user data for advertising or share it with third parties beyond what is needed to provide the service.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: third-party vendors who help us operate (e.g., hosting, payment processing, telephony).
• Legal requirements: when required by law or to protect our rights.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your plan settings. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Revoke third-party integration access at any time from your dashboard.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at natan@getanswr.ai.